Itinerary

 

 

IT Manager Cluster - Movenpick Hotel Hanoi Centre & Mercure Hanoi La Gare. (Aug 2019 to Now)

Keys Achievement:

  • Ensure the full integration of all satellite systems—including key systems, PBX, IPTV, POS Symphony, guest internet, and e-invoice—with Opera Cloud v24, guaranteeing operational readiness prior to the grand reopening of Movenpick Hotel Hanoi Centre following its renovation.

  • Establish and configure the e-Invoice system to meet regulatory requirements set by the tax authorities, streamlining financial processes.

  • Partner with trusted vendors to design and implement cabling infrastructure for both guest rooms and office spaces, aligning with Accor’s quality and performance standards.

  • Oversee the seamless migration of local servers, clients, printers, and user email accounts from Movenpick’s domain to Accor’s domain, ensuring minimal disruption.

  • Direct the comprehensive upgrade and modernization of both office and guest network infrastructure, encompassing firewalls, core switches, access switches, routers, Ruckus Access Points, and Ruckus Controllers, to enhance connectivity and security.

  • Spearhead the implementation of the office network infrastructure, collaborating closely with Accor’s Network Team to deploy and configure firewalls, core switches, and access switches effectively.

 

  • Formulate a comprehensive budget plan for the IT department to support strategic initiatives and operational needs.

  • Execute the upgrade of server operating systems (2012R2, 2016, 2019) for SUN, MC, and Data Files servers, adhering strictly to Accor’s technical specifications and standards.

  • Facilitate the setup and upgrade of all PCs to Windows 10 and Windows 11, ensuring integration into the Accor domain, alongside the configuration of printers, fax machines, scanners, and related peripherals.

  • Lead the transition of the key system from Onity to the advanced Vingcard Online Vision platform, optimizing access control efficiency.

  • Manage the conversion of the CCTV system from analog to a state-of-the-art IP-based solution, improving surveillance capabilities.

  • Coordinate the upgrade of the local CADENA HR system from Version 4 to the latest Version 5, ensuring enhanced functionality and compliance.

 

IT Task Force Opening MGallery Cat Ba. (May 2020 to Aug 2020)

Keys Achievement:

  • Conduct a thorough review of all systems, including PMS, Symphony, MC, SUN, PBX, Wireless, HR, IPTV, KEY, and e-Invoice, to ensure optimal performance and compliance before the hotel opening.

 

  • Collaborate with local vendors to facilitate seamless coordination with Oracle Opera PMS, streamlining integration processes.
  • Partner with the Oracle Technical Team to effectively interface all systems with Opera PMS, ensuring robust connectivity and functionality.
  • Build and review all report template for PMS follow standards and coustomizer it as Owner Company queries .
  • Provide comprehensive training to the Hotel’s IT Manager (ITM) on daily and monthly tasks, enabling them to proficiently generate and complete reports.

 

IT Manager - TNG Holding Vietnam - TNH Hotel Managements. (Nov 2018 to July 2019)

 

  • Formulate a strategic solutions plan for the Headquarters IT department and the portfolio of hotels to optimize operational efficiency and technology integration.
  • Collaborate with vendors to identify and implement the most effective solutions for the hotel group, encompassing systems such as Property Management Systems (PMS), Point of Sale (POS), Revenue Management Systems (RMS), Private Automatic Branch Exchange (PABX), Wireless and LAN networks, Central Reservation Systems (CRS), Channel Management (CM), and Loyalty Programs.
  • Partner with vendors to develop mockup rooms, integrating technologies from leading providers such as Oracle, eZee Front Desk, LG, Schneider, VingCard, Onity, Kohler, Alcatel, NEC, Aruba, Meraki, and Ruckus, ensuring alignment with operational and design standards.
  • Design and assess all report templates for the Property Management System (PMS) to comply with industry standards, while tailoring them to address the specific needs and expectations of the Owner Company.
  • Provide dedicated technical support and guidance to the IT Manager (ITM) of Ana Mandara Hue Resort, ensuring seamless system management and operational continuity.

 

IT Manager - Movenpick Hotel Hanoi. (Jan 2016 to Nov 2018)

Keys Achievement:

  • IT management in a hotel plays a crucial role in ensuring the smooth operation of systems such as PMS, PBX, IPTV, and wireless networks, while maintaining safety and security standards. This involves overseeing system performanceconducting regular maintenance, and promptly addressing technical issues to prevent disruptions. Additionally, provide essential support to users, including staff and guests, by troubleshooting problems, offering training, and ensuring seamless access to technology. By prioritizing system reliability and user assistance, hotels can enhance operational efficiency and deliver a superior guest experience.

 

  • Develop a comprehensive budget plan for the IT department to support operational goals and technological advancements.
  • Establish a target to enhance customer service ratings on the TrustYou platform, driving improved guest satisfaction.
  • Oversee the upgrade of Opera from Version 4 to Version 5, followed by a transition to Version 9 Cloud, ensuring alignment with modern standards.
  • Update the MC application to Version 8.8 to optimize performance and functionality.
  • Upgrade the CADENA system to Version 4, enhancing HR and operational efficiency.
  • Implement an upgrade to Micros POS 9700 to streamline point-of-sale operations.
  • Deploy and configure new servers running Windows Server 2008R2 and 2012R2 to bolster infrastructure reliability.
  • Install and manage the Barracuda Backup Appliance 390, ensuring robust data protection and recovery capabilities.
  • Lead the project to design and implement the office network infrastructure, enhancing connectivity and security.
  • Facilitate the setup and upgrade of all PCs to Windows 7 and 10, integrating them into the domain, along with configuring printers, fax machines, and scanners for seamless operation.
  • Execute the overhaul and enhancement of cabling, switches, routers, and Ruckus Wi-Fi systems for both guest and office networks, improving performance and coverage.
  • Establish and administer new Domain Controller (DC) and Windows Server Update Services (WSUS) servers to maintain system integrity and updates.
  • Administer the Alcatel PBX system to ensure reliable communication services.
  • Deploy and manage Smart APC UPS units to safeguard critical infrastructure against power disruptions.

 

IT Consultant / IT Manager - Peace Dental Clinic. (Mar 2015 to Dec 2015)

 

  • Designed and deployed an advanced helpdesk call logging system to streamline issue tracking and resolution processes.
  • Orchestrated the project management and successful implementation of IT infrastructure, ensuring alignment with organizational objectives.
  • Configured and installed all PCs, printers, fax machines, and scanners, optimizing operational efficiency across workstations.
  • Directed the comprehensive upgrade and reconfiguration of cabling, switches, routers, racks, and Wi-Fi systems for both guest and clinic networks, enhancing connectivity and performance.
  • Established and configured a VPN server and client systems to secure remote access and data transmission.
  • Administered the MDaemon Mail System, ensuring reliable and secure email communication services.
  • Managed the deployment of Blackberry devices, including the delivery of comprehensive training to all team members for effective utilization.
  • Implemented and customized the Booking Calendar Online (BCO) system, synchronizing booking calendars across iPhone, iPad, Outlook, Windows Phone, and Blackberry devices for seamless scheduling.
  • Developed and maintained the website www.peaceclinic.vn using WordPress, regularly updating content to enhance user experience and engagement.
  • Installed and managed the Ubiquiti UniFi NVR Camera System, ensuring robust surveillance and monitoring capabilities.
  • Deployed Backup Exec and oversaw the scheduling and monitoring of daily and weekly backup jobs to safeguard critical data.
  • Managed the Dr. SUNI application database, including guest profiles and picture libraries, ensuring data integrity and accessibility.
  • Administered the Panasonic PBX system to maintain dependable telephony services.

 

IT Executive Cluster - Hilton Hanoi Opera & Hilton Garden Inn Hanoi. (Dec 2007 to Mar 2015)

Keys Achievement:

  • Contributed to the IT setup of Hilton Garden Inn Hanoi (opened in April 2013), actively participating from the project’s inception in 2012 alongside the Owner and General Manager, and subsequently operated the system post-launch.

 

  • Managed the seamless migration of the Local Active Directory (AD) to a Global AD, enhancing network scalability and security.
  • Oversaw the transition of GroupWise email services to Microsoft Outlook Exchange, improving email functionality and user experience.
  • Performed the installation of Windows operating systems on IBM servers, workstations, printers, scanners, and fax machines, ensuring system compatibility and performance.
  • Laed the upgrade of the POS system from POS8700 to POS9700, optimizing transaction processing and operational efficiency.
  • Deployed Backup Exec and established a monitoring framework for scheduled jobs, safeguarding data integrity and availability.
  • Collaborated with the Opera Installer team to integrate VingCard, iBahn, and Alcatel PBX interfaces, ensuring cohesive system interoperability.
  • Administered the Alcatel PBX system, maintaining reliable telephony services for operational continuity.
  • Provided daily technical support for both office and guest environments, addressing issues promptly to ensure seamless operations.
  • Managed the Sophos Antivirus Console, enforcing robust cybersecurity measures across the network.
  • Directed the project management and successful implementation of IT infrastructure, delivering a fully functional and efficient technological framework.

 

Projects I provided IT Solution S-DDS Co. Ltd.

  • Administered the MDaemon Mail System, ensuring secure and efficient email communication across the organization.
  • Designed and deployed a robust Local Area Network (LAN) and Wireless network infrastructure, optimizing connectivity and performance.
  • Configured and installed all PCs, laptops, and printers, streamlining operational workflows and device integration.

  • Monitored daily backup operations, maintaining data integrity and ensuring reliable recovery capabilities.

  • Provided comprehensive technical support to end-users, resolving issues promptly to enhance productivity and user satisfaction.

 

 

Skills

 

  • IT Strategy.
  • IT Services Management.
  • IT Operations.

 

 

 

Reference information